Year: 2025

AUSTIN, TX: Wilding Hotels, a premier name in wilderness hospitality, has partnered with Volo Solutions to implement in-room concierge tablets across its portfolio of properties. This collaboration brings a modern, intuitive, and eco-conscious solution to guest engagement while easing operations and enhancing service efficiency.

“At Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability,” said Amy Hansen, Head of Hotel Operations at Wilding Hotels. “Implementing Volo in-room tablets at Wilding Hotels has been a game-changer in enhancing guest experience, streamlining operations, and supporting our sustainability initiatives.”

Wilding Hotels selected Volo Solutions for its user-friendly platform, customization capabilities, and outstanding customer service. The ability to provide real-time updates and tailor content for each hotel location was a key factor in the decision. Additionally, Volo’s deep understanding of luxury hospitality needs ensured a solution that enhances the guest experience and staff efficiency.

The implementation of Volo’s in-room tablets has delivered immediate benefits for both guests and staff at Wilding Hotels. The tablets provide a convenient solution for accessing hotel services, booking experiences, and discovering local recommendations. Guests can place room service orders, contact concierge services, and access personalized content, all from an in-room iPad. The technology has also streamlined communication between guests and staff, reducing response times and improving service quality. With automated guest requests, hotel teams can focus on delivering high-value, personalized interactions.

In addition to enhancing service, the partnership supports Wilding’s commitment to sustainability. By replacing printed directories, menus, and brochures with Volo’s digital alternative, Wilding Hotels has significantly reduced paper usage, printing costs, and overall waste. This shift aligns with the company’s eco-conscious hospitality initiatives while maintaining a high level of convenience and luxury for guests.

Beyond guest satisfaction and sustainability, the tablets are proving to be a valuable revenue driver for the hotel. By strategically upselling in-house dining, spa services, and exclusive experiences, Wilding Hotels has unlocked new revenue opportunities while enhancing the overall guest experience. Looking ahead, the company envisions even greater personalization and smart room integration, with AI-driven recommendations and expanded concierge capabilities playing a key role.

“Volo’s intuitive platform and exceptional customer support have made this transition seamless, and we’ve already seen increased engagement and revenue opportunities,” said Amy Hansen. “As we continue to evolve, these tablets will play a key role in delivering a personalized, high-touch experience that aligns with our brand’s commitment to luxury and innovation.”

For more information about Volo Solutions and Wilding Hotels, visit getvolo.com and wildinghotels.com, respectively.

We’re excited to announce that Volo has ranked #3 globally on Hotel Tech Report’s Global Best Guest Room Tablets list in the 2025 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry.  The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users.

With over 2,700 software companies on Hotel Tech Report, Volo is honored to be recognized in the competitive Guest Room Tablets category for 2025.

Additionally, Volo’s overall score rating is #1 globally in the Guest Room Tablets category, with a 4.9 out of 5. Further, Volo leads the way in every topic that clients rated in the awards, including Likelihood to Recommend, ROI, Customer Support, Implementation and Ease of Use. Volo is ranked the #1 Best North American-Based Guest Room Tablet Company.

“This recognition from Hotel Tech Report validates the work we’re doing at Volo Solutions to redefine the in-room experience through technology that truly enhances both guest & patient satisfaction and hotel & healthcare operations,” says Volo’s President, Benjamin Londa. “Our in-room tablets are designed to empower guests with seamless access to services, entertainment, and information, while helping hotels and healthcare organizations streamline operations and boost revenue. At Volo, our mission is to make every guest’s or patient’s stay more personalized and memorable while supporting our hospitality and healthcare partners in achieving greater efficiency and success.”

The lists are based on data from over 25,000+ verified customer reviews during the HotelTechAwards period. These reviews were written and published by verified hoteliers who use each product between September 1, 2024–December 15, 2024, with participation from every major hotel brand and thousands of independents.

“This isn’t a subjective list based on a few peoples’ opinions,” explains Hotel Tech Report CEO, Jordan Hollander. “With the highest traffic and engagement, largest selection of product and services, and highest quality data, Hotel Tech Report analyzes more than 100,000 data points to determine the best products in the market.”

“We’ve been working with Volo for 3 years now and we consider them a critical business partner. They provide the key technology we use to deliver the exceptional level of service our property has become known for. We are so pleased that so many of our guests find using our in-room tablets to be such a great way to communicate their wants and needs to our team with just a few taps on a screen. We also love how beautiful the tablets are. Some guests like to stay secluded for their entire stay and use our tablets exclusively for communication with our Team. Volo is hyper-responsive and resolves issues usually within 30 minutes or less. Often it’s immediately or just a few minutes from our contact,” says one Assistant General Manager from Hot Springs. That same property’s owner added, “I honestly can’t think of a single company with better customer service!”

Browse dozens of verified Volo reviews and view the official press release

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