BOWLING GREEN, OH, USA – Systems Associates, Inc., makers of SynergyMMS, a hotel operational efficiency software system, announced its partnership with Austin, TX-based Volo! Hospitality Systems, an in-room tablet solution. This integration will produce improved guest experience and staff service in hotels everywhere.
This partnership combines both companies’ expert knowledge to engage guests during their stay and connect the guests with hotel operations. The combined solution provides hotel staff with tools to deliver a quality, consistent product experience to guests through an intuitive and efficient way to communicate. “We are extremely excited to partner with SynergyMMS and integrate our in-room tablet solution with their operational efficiency system, streamlining guest requests, orders and messages which will increase our clients’ staff efficiency and improve their overall guest experience,” said Benjamin Londa, Chief Operations Officer for Volo! Hospitality Systems.
These integrated systems will allow hotel staff to be more efficient by keeping track of all requests made by the in-room tablets. Volo! allows guests to interact with the hotel and keeps guests up to date with promotional offers, events, and information about the hotel. Guests can order room service, create requests, and even book appointments with amenities of the property. With the integration to SynergyMMS, requests flow directly to the proper department based on intelligent dispatching that sends work based on time of day, day of week, talent required, and who is available. This instant communication results in speedy service and quicker issue resolution time.
“Volo! creates a channel through which guest requests can flow directly to those responsible for fulfilling those same requests. This bypasses layers in communication and eliminates errors in information often resulting from relays or translation of data. Further, through our interface, Volo! is able to leverage the prioritization and routing tools already in use at the property through SynergyMMS. This collective solution is a real win-win for both guests and properties,” said John Clark, SynergyMMS Vice President.
About Systems Associates Inc.
Systems Associates Inc. is a developer of software and hardware solutions for Maintenance and Energy Management in the hospitality, education, government, commercial real estate, and retail markets. Operating in the cloud, these enterprise solutions give customers global access to innovative technologies. SynergyMMS improves the condition of a property by creating “synergy” between the various departments involved in the maintenance process thereby increasing the productivity of staff and the longevity of assets. With over 30+ years of quality relationships, SAI’s experience and portfolio is an excellent resource for hospitality clients globally. For more information on SAI and/or its CONTROLIQ and SynergyMMS solutions, visit www.saicorporate.com, www.controliq.com, and www.synergymms.com respectively.
About Volo! Hospitality Solutions
Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo’s sleek and elegant design will engage your guests from the moment they enter the room. Your style, your brand, your amenities – all displayed beautifully on our customized Apple iPads. Volo is designed to be a profit center and not a cost, by driving revenue through up-sells and cross-sells of food, beverage and amenities, real-time service recovery and improved reputation management, cost savings from staff efficiency and reduced printing, and push notifications for promotions and direct bookings. Ultimately, more engagement and a better guest experience translates to real and measurable value to your hotel. Built on an open API, Volo can be integrated with your existing systems or deployed as a standalone, drop-and-go solution. For more information on Volo, please visit www.getvolo.com.